These terms are intended to define the rights and obligations in connection with the online sale of products offered by our website. Sales made online in the shop are subject to these general conditions of sale and any order placed by the buyer implies acceptance of the contents of the provisions below.
DEADPARANOIA reserves the right to adapt or modify at any time these terms of sale , the customer benefiting from the conditions prevailing at the date of purchase .
To reach us, you can send us an e-mail at @sergentrecords.com or by mail :
9A avenue Jean Jaurès
The « double click » consumer under the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
Informations on the order will be confirmed towards e -mail no later than the time of delivery or failing that, to the address specified by the consumer in the purchase order.
Computerized records are kept in the computer systems of the company and will be considered as evidence of communications, orders and payments between the parties. The filing of purchase orders and invoices is made on a reliable and durable.
The representative of SERGENT RECORDS presents on its website to sell products with the features necessary to allow compliance with Article L 111-1 of the French Consumer Code, providing for the possibility for the potential consumer to know before the final order the essential characteristics of products they wish to buy. Photos products are in no way retouched but color variations may occur due to the uniqueness of products and problems with computer stations configuration settings.The offers presented by DEADPARANOIA are valid only within the limits of available stocks.
Rates are quoted in euros and are valid at the date of the mailing of the order by the consumer . They do not include delivery charges, billed at cost, and indicated before the validation of the order . The prices include the VAT applicable on the day of order and any change in the VAT rate will be reflected on the price of products in the online store. Payment of the full price must be made when ordering . At no time, payments can not be regarded as down payments.
To set the order, the consumer has, at its option, all payment methods listed in the order form. The consumer guarantees SERGENT RECORDS it has the required permission to use the payment method chosen by him, while validating the order. The representative SERGENT RECORDS reserves the right to suspend any order and any delivery in case of refusal to authorize payment by credit card from certified financial institution or in case of nonpayment. The representative of SERGENT RECORDS specifically reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is currently being Directors.
Online payments are secure and are made through PayPal. The credit card details are encrypted under the SSL (Secure Socket Layer) guarantees a safe purchase.
The order will be executed no later than within 3 days from the day following that on which the consumer placed his order. In case of unavailability of the product ordered , mainly because of our suppliers, the consumer will be informed at the earliest and will have the opportunity to cancel the order . The consumer will then have the option of requesting either a refund of amounts paid within 30 days at the latest of their payment, or exchange the product.
Methods of delivery
The products are delivered to the address specified by the customer on the order form . The consumer has to check the status of the packaging of the goods upon delivery and report any damage to the carrier on the delivery , as well as SERGENT RECORDS within a week. Regarding shipping, we work primarily with Colissimo. When we do a shipment , you immediately receive an email informing you with the tracking number for your package to enable the customer to track its progress on the site www.coliposte.fr.
LA POSTE(The French Post Office)
To ensure safe shipment, all products are shipped by postal service Colissimo. In addition to being economical, this service delivers in 48 hours across France and a variable time if you order from abroad. It offers the possibility of recovering the goods ordered at your post office near the delivery address in case of absence from initial delivery at the presentation of the factor. If you are absent the day of delivery, your postman will then leave a calling card in your mailbox, allowing you to collect your parcel at your post office (during opening hours) within 15 days. Colissimo is a very reliable service. However it may be, as in any expedition, there may be a delay of delivery or the product gets lost. In case of delay in delivery in relation to the date we’ve indicated in the mail from, we ask you to report the delay by sending us an email. We then contacted the Post to start an investigation. A Post investigation may take up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will immediately re-routed to your home (most cases). If however the product is not found after the 21 days of investigation, the Post considers the package as lost. It is only then that we can send you a replacement at our expense. If the ordered products were not available at that time, we will refund the amount of products affected by the loss of carrier. If the product or products were still available, but have changed their selling prices on the site, we would apply the sales price prevailing on the date of your purchase. We disclaim any responsibility for the longer delivery times because of carrier, especially in case of loss of products or strike.
The consumer must make to the representative of SERGENT RECORDS the same day delivery or later than the first business day after delivery, any claim of error of delivery and / or non-compliance of products in kind or in quality report to entries on the order form. Any complaint formulated beyond this time will be rejected. All claims will be made by email.
According to Article 4 of Decree No. 78-464 of 24 March 1978 of the French Consumer Code, the provisions hereof may not deprive the consumer of the legal guarantee which obliges the seller to guarantee against all the consequences of defects hidden in the thing sold . The consumer is expressly informed that the representative of SERGENT RECORDS is not the producer of the products featured in the website * , within the meaning of French Law No 98-389 of 19 May 1998 concerning liability for defective products defective . Consequently, in case of damage to a person or property by a defect in the product , only the responsibility of the producer thereof could be sought by the consumer.
The consumer has a period of 10 working days to return, at its expense, the products do not suit him. This period starts from the date of delivery of the consumer’s order . If this deadline falls on a Saturday, Sunday or a holiday or holiday, it is extended to the next working day. All returns must be reported in advance This right of withdrawal is without penalty, except for return shipping costs . In the event of exercising the right of withdrawal, the consumer has the option of requesting either a refund of amounts paid, or exchange the product. In the case of an exchange, the re -shipment will be the consumer’s expense.
Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Be considered fortuitous event or force majeure any compelling facts or circumstances, outside parties, unpredictable, unpreventable, independent of the will of the parties and which can not be prevented by them, despite all the efforts reasonably possible. The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware. Both parties will then, within one month, unless unable due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued. If the force majeure lasts more than three months, these terms may be terminated by the injured party. Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of courts and the French courts: the blocking of means of transportation or supplies, earthquakes, fires, storms, floods, lightning stop telecommunication networks or difficulties specific to the external telecommunications networks to customers.
These general conditions are subject to French law. This is for the rules of funds as for the rules of form. In case of dispute or claim, the consumer will apply primarily to SERGENT RECORDS for an amicable solution.
The information requested from the consumer is required to process the order and will becommunicated to partners of SERGENT RECORDS occurring within the framework of the execution of this command. Consumers can contact SERGENT RECORDS to oppose such disclosure or to exercise its rights of access , rectification against information concerning and contained in the files of SERGENT RECORDS , as provided by the french law of 6 January 1978 .